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Customer Care & Compliance Specialist

Location
Shenfield, Essex
Salary
£26,000 to £30,000
Job Type
Permanent
Posted
9 Nov 2024

Burman Recruitments goal is to build long-term partnerships with candidates and clients through a consultative and innovative approach. As a Customer Care & Compliance Specialist, you'll play a key role in enhancing processes, ensuring compliance, and driving an exceptional customer experience.

What You'll Do:

  • Support our sales team and manage candidate and client onboarding/offboarding.
  • Handle customer care inquiries across multiple platforms.
  • Generate and distribute reports for the business.
  • Ensure compliance throughout the customer journey.
  • Oversee the contractor lifecycle and manage the Contractor Care Portal.
  • Identify improvement areas and implement effective processes.
  • Train team members on onboarding and compliance best practices.
  • Draft and distribute new documentation and templates.
  • Manage company Trustpilot & Google reviews.
  • Liaise with suppliers and umbrellas for customer requests.
  • Oversee logistics for welcome packs sent to new candidates.
  • Collaborate with various departments to streamline processes.
  • Contribute to content creation, events, and competitions.
  • Address other ad-hoc needs to support our business.

Ideal Candidate Profile:

  • Friendly, customer-first approach, always willing to go the extra mile.
  • Creative, proactive, and an excellent problem-solver.
  • Strong time management and process-oriented mindset.
  • Curiosity and eagerness to learn.
  • Experience in account management, payroll, recruitment, or Higher Education is advantageous.
  • Familiarity with Salesforce or CRM systems is a plus.

Why Burman Recruitment?

Be part of a team dedicated to transforming education recruitment. We value initiative, support professional growth, and offer an environment where your ideas can make a real difference.

  • 28 days holiday (Plus bank holidays)
  • Quarterly bonus scheme
  • Dog friendly office
  • Progression plans
  • Team incentives
  • Paid training
  • 2 days WFH after probation (Increased to 3 days at Senior level)
  • A great work environment with a friendly team
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Details

  • Job Reference: 1493242768-2
  • Date Posted: 9 November 2024
  • Recruiter: Burman Recruitment
    Burman Recruitment
  • Location: Shenfield, Essex
  • Salary: £26,000 to £30,000
  • Bonus/Benefits: + bonus
  • Sector: HR / Recruitment
  • Job Type: Permanent