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Customer Relations Advisor

Halifax, Yorkshire
Job Type
7 Oct 2020

Export Administrator

Salary: £20,000

Hours: 08:00AM - 05:00PM

Location: Halifax, West Yorkshire

Reporting to: Office Supervisor

Permanent Role

Our clients are the largest garage equipment sales and service company in the UK, offering excellent service and a one-stop-shop solution for all of their customers. Our client is looking for a passionate, experienced and ambitious customer support advisor to join their customer service team.

The Key Responsibilities of the Customer Relations Advisor:

  • Ensure all calls are answered within 10 seconds and emails responded to within 1 hour of receipt.
  • Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks.
  • Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted.
  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions.
  • Other ad-hoc tasks necessary to support the business.

The Key Qualifications & Requirements for the Customer Relations Advisor:

  • Customer service call centre experience and / or any other sales leads roles.
  • Customer focus attitude, with a polite and professional manner.
  • Strong attention to detail and accuracy.
  • Excellent levels of communication at all levels.
  • Works well in a team environment.

The Company and the Benefits:

  • Excellent Holiday entitlement increasing after 5 years of service.
  • Competitive Pension scheme matched by the Employer.
  • Free EAP programme for all employees.
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  • Job Reference: 00002143-1
  • Date Posted: 7 October 2020
  • Recruiter: Stafflex
  • Location: Halifax, Yorkshire
  • Salary: £20,000
  • Sector: Administration, Call Centre / Customer Service, HR / Recruitment, Sales & Marketing
  • Job Type: Permanent