Colchester Temporary Housing service is a service for homeless households who are awaiting assessment, or being assessed by Colchester Borough Homes as to their right to be housed by the housing authority. We work with young people, single adults and families. Some will move on to social housing whilst others may be found intentionally homeless and will move to the private rented sector. Staff provide a support service to meet the needs of licensees whilst they live in any of the schemes within the service, this including a hostel building and self-contained flats in the local area of Colchester. The team works closely with Colchester Borough Homes to facilitate move-on into appropriate accommodation.
Purpose of Role:
To support and enable vulnerable people to sustain a tenancy living within the community through providing practical and emotional support to encourage tenants to take an active part in the community.
Provide/offer support to an individual tenant consistent with the Peabody principles.
Promote the integration of the tenant into the local community and provide opportunities by which they will be enabled to develop skills and have access to the widest possible range of experiences.
Ensure that the tenants needs are met by liaising with other organisations providing access to community-based services and resources.
Ensure that the participation by the tenant in the management of all household tasks, through teaching and practical support.
Involve the tenant in everyday household tasks where possible, and help to develop the skills needed to achieve this. Tasks include gardening, shopping, cleaning, cooking and all other normal day to day tasks.
To take an active part in tenant involvement, liaising with relevant groups and participating in relevant training and updates.
Assist in the co-ordination of shift activities.
Participate and contribute to own appraisal and supervision sessions.
Attend appropriate training activities as agreed with your manager.
Maintain a high standard of competence by undertaking relevant continuing professional development.
Participate in regular staff meetings and reviews.
Ensure all Peabody policies and procedures are followed.
Promptly report any complaints, accidents or unusual incidents to the relevant person.
Undertake any other duties as assessed by the Manager in line with the needs of the service.
Liaise with other external agencies e.g. for Benefits, Health professionals/agencies, local authorities.
Maintain accurate and appropriate records relating to all aspects of the tenants home.
Participate in managing the income and expenditure of the house including residents’ finances and payment of bills.
Respect the confidentiality of the tenant, other staff members and Peabody.
Maintain awareness of, and regularly update self on Health and Safety practices.
Participate in Peabody wide Corporate objectives.
As determined by the team or scheme manager, carry out core housing management tasks including some or all of the following:
move-in support and liaison with utilities and Housing Benefit
low level arrears management (as part of a housing-related support service)
estate inspections and health and safety inspections
support to maintain accommodation appropriately including reporting and following up maintenance issues
moving on support.
Team and Organisational Responsibilities:
Play an active and key role in achieving your teams’ objectives;
Be professional with other departments and stakeholders that you deal with during the course of your work;
Be supportive of colleagues and promote excellent team working;
Play your part in maintaining a safe and regulatory compliant service by adhering to policy, procedure and quality standards;
Keep learning and improving your practice. Be open to feedback on your performance from others including learning from mistakes and complaints;
Externally represent and promote Peabody by being professional and positive;
Appreciate the importance of recording, maintaining and managing sensitive information and data within your role;
Protect the human rights of colleagues and customers reporting any concerns and challenging and discriminatory attitudes or practice;
Know when and how to report an error, complaint or any concern;
Abide by and promote a positive health and safety culture, ensuring that activities are carried out in accordance with Peabody Health and Safety policies and procedures;
Adhere to the organisation and social care Codes of Conduct.
Experience of providing support to the designated client group either in a volunteering or professional role.
An understanding of customer service in a service delivery setting.
Thorough and up to date knowledge of health and safety issues relating to the designated client group.
Thorough and up to date knowledge of welfare benefits for the designated client group.
Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice.
Understanding of housing support needs of the designated client group and benefits of a flexible, outcome focussed and personalised support service whilst supporting people to help themselves.
Knowledge of related services provided by the statutory and voluntary sector
Understanding of confidentiality and data protection issues.
Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally.
Demonstrable customer care skills.
Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it.
Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs connect with their community.
Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners.
Excellent time management skills and demonstrable ability to meet deadlines and achieve goals.
Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.
Approachable with a can-do attitude.